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As a Tech Support Advisor, you will be responsible for providing technical support across Quest Data Protection suite of products via phone, chat, web & emails in 24x7x365 days environment. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. You will also assist customers with deployment of Data Protection solutions like AppAssure, NetVault, QoreStor and vRanger doing troubleshooting of backup, restore, replication, virtualization, performance, storage configuration and others.
The Enterprise Data Specialist will play a key role working as part of a fast paced enterprise focused team that is tasked with planning, execution, testing and deploying enterprise data conversions on large integration projects and business acquisitions.
The position will be responsible for advising on and developing new policies, procedures, and protocols for data management. This role will work with data-related tasks such as data definitions, modelling, cleansing, translations and reporting.