Quest

Sales Support Specialist

Location HU-Budapest
Job ID
2021-9046
Category
Sales Operations
Position Type
Regular Full-Time

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Sales Support Specialist/Order Management Sr. Associate to join our EMEA Order management team.

 

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

 

As part of our Order Management team, the primary responsibilities of the Order Management Associate is to: support accurate and compliant order bookings, serve as primary interface between Sales and other operational functions within Quest and develop processes /procedures related to order processing.

Responsibilities

  • Review and processing of orders (including Enterprise License Agreements, Upgrades, Swaps and Renewals) following pre-defined processing procedures and utilizing Salesforce and Oracle applications. 
  • Data entry of incoming orders from customers and distributors
  • Work in coordination with internal departments (Legal, Deal Desk, Order Management, Revenue Recognition) to ensure order accuracy.
  • Provide business support to partners and distributors including assistance on order information, troubleshooting of wrong orders and products returns.
  • Provide guidance and act as an advisor to Inside Sales and Field Sales on Quest/ One Identity internal rules and processes.
  • Support Month-End and End of Quarter activities.
  • Drives  process improvements within the Order Management function

Qualifications

  • 2 years related experience in Sales, Operations, Order Management, or Finance
  • High attention to details and accuracy
  • Ability to work in a high pressure environment
  • Pro-active work style with the desire to optimize internal processes
  • Good knowledge and experience with a CRM-System - preferred salesforce.com
  • Proficiency with common business software applications such as MS Office products: Excel, PowerPoint, Outlook.
  • Strong communication and collaboration skills.
  • Fluent in English
  • Additional European or Asian language an advantage.

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