Quest is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Partner Success Manager to join our presales team in EMEA.
-Partner Advocate – Establish business and technical relationships with partners to build long term opportunities. Establish our solutions in partner delivery practices and get our solutions embedded in partner offerings.
-Enablement – Provide portfolio overview, workshops and assist and formal partner training. Provide feedback to our content creators on needed enablement. Assist with tracking partner certifications and provide waiver/technical assessment process.
-TAM – be a single point of contact for partner consultants. Provide an escalation for partner consultants, support on how-to questions, and help determine when our services are needed. Act as a liaison between partner consultants and our support.
-Retaining Competitive Advantage – make recommendations to product management through partner feedback. Collect relevant product information from partners and positively influence product roadmaps.
-Collaborate with the Channel and GSI sales teams to understand the partner requirements to provide strategic and tactical guidance and enablement
-Participate in technical discovery, business justification, RFP/RFI response, solution mapping, demonstration, and evaluation
-Maintain deep product and technical foundation skills for solution group, product family or product with self-driven hands-on exercises, participation in development sprints, Product Management hosted events such as regular Core Team calls, Services engagements, etc.
-Assist in execution of technical activities during sales opportunities such as customer meetings and product presentations, demonstrations, and evaluations
-Assess each Partners business requirements to offer input on the appropriate next steps in achieving technically superior solution to Partners business requirements
-Create and maintain trusted advisor relationship with key stakeholders during sales opportunity engagements to ensure success and growth of Quest solutions
-Maintain sufficient knowledge of the Platform Management solution portfolio in relation to overall positioning and focus portfolio to identify and position up/cross-selling opportunities during sales opportunity engagement
-Maintain proactive ongoing regular communication with Channel and GSI sales team during sales opportunity engagements
-Maintain working knowledge of industry trends, common customer expectations and competition.
-Participation in internal corporate initiatives to further enhance the solution suites, presales/sales enablement and professional growth.
-8 years of enterprise IT solution design, implementation, delivery and/or operations
-5 years software pre-sales experience, preferably focused in Microsoft Platform Management, direct work experience with Quest solutions a plus
-Strong technical experience with Microsoft Active Directory, Exchange, SharePoint Server, SQL Server, Windows Server (configuration, administration of Microsoft infrastructure components such as Group Policy, DNS, DHCP, Azure, Office 365, etc.) including design and deployment in 10,000+ user environments
-Experience in Governance, Risk and Compliance concepts and practices with specific knowledge/experience in access governance, user activity monitoring and privileged access
-Excellent presentation, business, analytical, problem solving and communication skills, written and verbal with ability to effectively communicate with business and IT individuals at all levels of the customers’ organization
-Demonstrated ability to successfully and proactively execute activities: response to customer questions and RFP/RFI, product demo, trial evaluation and installation effectively communicating the business and technical value and architecture of large cross-domain technical solutions
-Travel flexibility up to 70%
-B.S. in Engineering/CS/CIS/MIS or equivalent work experience.
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We’re not the company that makes big promises. We’re the company that fulfills them.
We’re Quest: Where Next Meets Now.
Why work with us!
Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Come join us. For more information, visit us on the web at http://www.quest.com/careers.