One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts, and control access. Our solutions enhance business agility while addressing Identity and Access Management (IAM) challenges within on-premises, cloud, and hybrid environments.
The Customer Success organization is focused on helping customers maximize the value of their One Identity investment while driving long-term retention and growth.
We are seeking an experienced and highly motivated Digital Customer Success Manager (DCSM) to join our growing Customer Success team. This role is responsible for managing a portfolio of transactional and digital-led customers, driving renewal outcomes, reducing churn risk, increasing product adoption, and executing scalable customer engagement programs.
In addition to managing renewals and customer retention activities, this role will support the ongoing evolution of our Customer Success Platform (Vitally) and related Customer Success technologies. The ideal candidate combines customer relationship management, revenue retention expertise, operational excellence, and technical aptitude to drive measurable business outcomes.