One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category.

The CRM Platform Manager owns Salesforce as a business-critical platform within IT. This individual contributor role operates as the product owner of the CRM platform, responsible for roadmap, configuration governance, architecture integrity, and alignment to revenue operations processes.

This role does not have direct reports.

Platform Ownership

• Define and manage Salesforce roadmap aligned to GTM strategy
• Partner with Sales, Marketing, Customer Success, and Rev Ops leaders
• Prioritize backlog and manage enhancement pipeline

Technical & Configuration Governance

• Own platform configuration standards (flows, validation rules, objects)
• Deep experience designing custom objects, complex automation and validation logic
• Strong understanding of Salesforce data model design and normalization
• Prevent technical debt and configuration sprawl
• Oversee sandbox strategy and release management
• Ensure role hierarchy and security model integrity

Business Process Alignment

• Design scalable workflows for lead management, opportunity lifecycle, renewals, forecasting
• Improve data quality and reporting reliability
• Ensure CRM data integrity supports executive reporting

Integration Ownership

• Partner with integration team to optimize integrations between Salesforce and:
  • Workday Financials
  • Data platform
  • Support tools
  • Engineering systems (if applicable)

Success Measures

• High user adoption and forecast trust
• Reduced manual process workarounds
• Stable CRM environment with controlled change management

Experience

• 6–10+ years Salesforce platform experience
• Strong revenue operations process knowledge
• Experience owning CRM roadmap
• Integration and API fluency
• Salesforce certifications preferred