As a UX Researcher, you will work across multiple products, including Privileged Access Management (PAM), Identity Manager (IM), and One Login, to build a deep, shared understanding of users, use cases, and pain points.

This is a cross-product role focused on enabling better decisions at both product and portfolio level. You will partner with Product Management and Design to inform discovery, reduce risk, and ensure that user needs are consistently represented across a complex identity and access management ecosystem.

Research Strategy & Cross-Product Planning

• Partner with Product and Design leadership to define research priorities across PAM, IM, and One Login
• Plan and manage research that supports:
  • Early discovery and problem definition
  • Concept and solution validation
  • Ongoing usability and experience improvement
• Balance product-specific research with foundational and longitudinal studies that benefit multiple teams

Research Execution

• Conduct a range of qualitative and quantitative research activities, including:
  • Moderated and unmoderated usability testing
  • User interviews and contextual inquiry
  • Surveys and diary studies
  • Heuristic evaluations and accessibility reviews
• Support prototype preparation and test design in collaboration with Designers
• Ensure research practices are inclusive, ethical, and representative of enterprise users

Synthesis, Insight & Influence

• Analyse and synthesise findings into clear, actionable insights
• Identify patterns and themes that span products and user journeys
• Communicate insights through reports, readouts, and facilitated workshops
• Translate research into implications and recommendations for Product and Design teams
• Build and maintain a shared research repository to support long-term learning

Collaboration & Advocacy

• Embed with product teams as needed while maintaining a portfolio-level perspective
• Advocate for user-centred decision-making across the organisation
• Participate in discovery sessions, design critiques, and cross-functional workshops
• Contribute to improving research processes, tools, and standards across teams

• 3–6+ years of experience in UX Research or a closely related role
• Degree in UX, HCI, Psychology, Human Factors, or equivalent practical experience
• Experience conducting research for SaaS and/or enterprise software
• Strong qualitative research skills: quantitative experience is a plus
• Demonstrated ability to influence product decisions through evidence
• Excellent communication skills with technical and non-technical stakeholders
• Fluent in written and spoken English

Nice to Have

• Experience researching Identity, Security, or other complex technical domains
• Familiarity with accessibility standards (e.g. WCAG)
• Experience working across multiple product teams or portfolios
• Experience with research tools such as Tetra Insights, UX Tweak, or similar

Why This Role Matters

This role ensures that user insight is shared, scalable, and strategic, helping teams build cohesive experiences across PAM, Identity Manager, and OneLogin while avoiding siloed decision-making.

Why work with us?  

-Life at One Identity means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationships.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.  

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com