One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category.
The Customer Success (CS) organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. We are seeking an experienced and highly skilled Digital Customer Success Manager to join our Customer Success Operations team. While this role is primarily focused on operations and platform administration, it also includes managing a segment of customers through automated journeys and scalable processes, with minimal direct customer interaction. Currently, Gainsight is our CS platform, but this may change in the future, so we are looking for someone with experience in Gainsight as well as other Customer Success technologies. This role is responsible for owning the end-to-end administration of our CS platform, designing scalable processes, managing complex configurations, and driving adoption across Customer Success, Sales, and cross-functional teams. The ideal candidate demonstrates strong technical aptitude, has experience translating business goals into system solutions, and holds certifications in Customer Success Platforms (e.g., Gainsight, Totango, Vitally, ChurnZero) as a plus.
Software Powered by iCIMS
www.icims.com