At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.

The Technical Communications Team of One Identity is responsible for researching and writing technical user documentation, explaining complex IT Security solutions. We collaborate with the development and UX design teams, proactively initiating discussions about the content and usability of our documentation and user interfaces. We like working in a positive and supportive team environment and thrive when we have the opportunity to make the world a bit safer (and better). We take pride in our work and our contribution is recognized and valued by our colleagues and end-users alike.

Core responsibilities for all Technical/UX Writers 

• Analyze development requirements to determine the documentation and user interface content deliverables for a project.
• Write, review, and maintain technical documentation and user interface content.
• Talk to developers and UX designers to become familiar with product technology and to collect information for documentation and UX writing purposes.
• Develop and maintain a strong understanding of our products and customer use cases.
• Adhere to technical communication standards.
• Conduct technical and peer reviews, run tests to ensure consistent quality for the produced content.
• Ensure documentation usability by testing their validity against the product.

Additional responsibilities for Senior Technical Communicators

• Identify contradictions, technical omissions, and inaccuracies between the documentation and the product.
• Collaborate with other teams to improve documentation processes to increase the efficiency and quality of our product documentation and UX Writing deliverables.
• Contribute to improving development processes and product usability.
• Detect opportunities for terminology and workflow alignment across related products.
• Understand the documentation code and improve its quality.

We are looking for someone who:

• Has 8+ (senior) / 5+ (medior) years of technical writing experience documenting enterprise-level software applications.
• Is proactive, self-motivated and has a can-do attitude.
• Has a near-native English proficiency and impeccable grammar.
• Has excellent writing and editing skills, and strong organization skills.
• Has an inquiring mind with meticulous attention to detail.
• Uses critical thinking to formulate questions that focus on investigating documentation- or product-related inconsistencies.
• Recognizes patterns.
• Uses creativity in their documentation and UX Writing assignments, while remaining compliant with company standards.
• Is interested in, or has experience with UX writing, or writing user interface content.
• Is experienced in using enterprise-level documentation toolchains. For example, source control systems (Git, SVN or TFS), and XML- or HTML-editors (MadCap Flare, oXygen, etc.) used for topic-based authoring.
• Works independently with little supervision.
• Works with and communicates effectively with a team of technical/UX writers and developers located around the world.

You will like working with us, if you appreciate:

• Strong work-life balance, including flexible working hours and home office options.
• Allocated time for developing your skills.
• Inclusive atmosphere with a supportive team that appreciates improvement ideas and initiative.
• Support in reaching your goals.
• A team that welcomes initiative and self-motivation. You will not always be told what to do exactly, but you will be supported in your work, and your ideas will be discussed together with the team.
• A professional environment, where we define and drive what technical communication is.

Hiring process

• We will ask you to send us your CV.
• If your CV is selected, you will be invited to schedule a screening call with the Recruitment Business Partner. In this call, we will discuss your experience, understand what you are looking for in a Technical/UX Writer role, talk about your work and approach to technical writing, discuss your compensation expectations and the reasons why you want to join One Identity. We will also answer any questions you may have about the position and the company.
• We will ask for 2-3 sample documents that you wrote.
• If you successfully pass the screening call, we will ask you to complete a test that measures various technical writing competencies and skills.
• If you pass the test, you will be invited to a 60-90-minute interview with our Technical Communications Team Lead and the Team. In this interview, we are interested in you, your experiences, skills and goals; and we will answer any questions that you have. Note that this will not be a traditional panel interview, but rather a semi-informal discussion where you will have the chance to meet your future teammates and get a sense of what working with us will be like.

Company Description 

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us? 

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com

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