Quest

Enterprise Tech Supp Advisor

Location HU-Remote | HU-Budapest | HU-Veszprém
Job ID
2024-11555
Category
Support
Position Type
Regular Full-Time

Overview

Do you want to work in a fun and supportive environment?

 

At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.

 

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team in Hungary. We are fanatical and customer-focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work, and offers career and personal growth.

 

This position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award-winning solutions range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a team believe in honest communication, share creativity, and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide mentoring, training, and opportunities for you to fulfill your ambitions and potential

 

OneLogin by One Identity is the leader in Unified Access Management, Enabling Organizations to Access the World. Our portfolio of solutions secures connections across all users, all devices, and every application, helping companies drive new levels of security, and efficiency across all applications. With a powerful business platform and an award winning company culture, OneLogin manages and secures millions of identities around the globe.

Responsibilities

The Technical Support Engineer is an articulate and seasoned technical guru who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments. If you have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, high growth, learning environment, this role is for you. We're looking for a talented and driven Technical Support Engineer. We're a fast growing company working on enterprise identity and access management and single sign-on. We believe in hiring talented individuals with a passion and drive to succeed! Our team is rapidly expanding and we’re searching for talented and driven Technical Support Engineers. If you’re a passionate technical individual who’s ready for a fast paced, collaborative, high growth environment, this role is for you!

 

As an Enterprise Tech Support Engineer, you will be involved in the following activities, but not limited to:

  • You will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the OneLogin service.
  • You will have the chance to take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
  • You will proudly meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
  • You will have the opportunity to serve as an internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
  • You will collect information and document bugs with Engineering for product issues that are impacting customers.
  • You will be able to provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
  • You will use your creativity to create process or troubleshooting documentation in the support knowledge base.
  • You will have the chance to deliver against customer experience and efficiency targets.
  • You will have the freedom to push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

Qualifications

  • You should have a Bachelor’s degree or an equivalent amount of experience 
  • You should have 3 - 5 years of Customer Support, Technical Support, System Administration or related customer facing role.
  • You should have expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, and Group Policies.
  • You should have a passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
  • You should have the ability to learn new technologies quickly.
  • You should have excellent relationship management, customer service and communication skills in variety of forms (written, phone, in-person.)
  • You should have ability to work independently with little direct supervision and as a part of a team. • Excellent analytical and organizational abilities.
  • You should have ability to remain calm, composed and articulate when dealing with tough customer situations.

Nice-to-have:

  • Experience supporting Identity Access Management solutions.
  • Previous knowledge of LDAP, SSO, SAML, or WS Federation.
  • Familiarity with cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.
  • Experience supporting REST APIs.
  • MCSE with concentration in Active Directory 2008 R2 or higher.
  • Understanding and experience with the concepts of SAML.
  • Knowledge of Directories of various formats (HR provisioning etc).
  • Familiarity with Trusted IDPs.
  • Experience with SIEM Solutions or IDP/IDS such as SumoLogic, Datadog, Splunk, Graylog, SysLog).
  • Troubleshooting skills related to various OS types and their file structures (MacOS, Windows, Linux).
  • Ability to comprehend OID, Json, XML and Python.

 

 

Company Description  

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.  

  

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.  

  

Why work with us?  

-Life at One Identity means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationships.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  

  

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.  

  

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team 

  

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com 

 

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