Quest

Sales Support Sr. Associate

Location PA-Remote
Job ID
2024-11515
Category
Sales Operations
Position Type
Regular Full-Time

Overview

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

 

As a Sales Support Sr. Associate you will be joining a dynamic group that is dedicated to providing world-class support. You will be part of a highly collaborative global team providing licensing assistance to our customers.

 

 

100% Remote - Candidate must live in Panama

 

Responsibilities

-Process requests for Quest Software product license key and license file requests including new orders, upgrade requests, license key regeneration, host/subscriber changes, ownership transfers, and merge requests.

-Process incoming requests for general licensing assistance submitted by telephone, email and chat.

-Support internal and external customers with their non-technical needs as it relates to licensing.

-Provide assistance to effectively resolve escalated customer issues.

Qualifications

-Strong verbal and written skills

-Strong customer service experience

-Must possess strong telephone etiquette

-Must have strong computer skills

-Experienced verbal and written communications skills

-Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction

-Must be able to work in a fast-paced environment and multitask between various tasks and communication channels

-Excellent time management skills and ability to work with minimal supervision

-2+years of experience working in a licensing department or the equivalent related experience

 

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We’re not the company that makes big promises. We’re the company that fulfills them.

We’re Quest: Where Next Meets Now.

 

Why work with us!

-Life at Quest means collaborating with dedicated professionals with a passion for technology.

-When we see something that could be improved, we get to work inventing the solution.

-Our people demonstrate our winning culture through positive and meaningful relationship.

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

 

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at http://www.quest.com/careers.

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