Enterprise Technical Support Advisor

Location PA-Remote
Job ID
Position Type
Regular Full-Time


One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.


Customers using the Privileged Access Suite for UNIX can overcome security and administration challenges inherent in UNIX-based systems.  The suite is a one-stop shop for UNIX security that combines Active Directory bridge and root-delegation solutions in one console. It consolidates and unifies UNIX, Linux, and Mac OS X identities. Plus, it assigns individual accountability, enables least-privilege access and centralizes access reporting of the UNIX root account. This gives organizations complete visibility, and streamlines administration of identities and access rights for UNIX environments.


This role is 100% remote in Panama



Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing our UNIX suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with coworkers’ worldwide ensuring product quality and stability while resolving customer complex issues across numerous different platforms.


As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating AD/LDAP, Kerberos, SIEM Logging methods and Cloud Based technologies therefore, a good cross-platform technology background is desired. 

For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.


As a One Identity Support Engineer you will gain exposure to some or all of the following technologies: Active Directory, Software as a Service, UNIX and Linux environments and configurations, federated applications and certificate management.



Essential Support Skills

-Experience in a similar customer service work environment

-Must be independent, self-motivated, a team player and have a people-oriented personality

-Effective and efficient problem solving skills

-Strong written and oral communication skills

-Ability to work in fast paced, dynamic environment

-Able to be professional and have timely management of personal work load covering multiple problems

-Keep up to date with emerging technologies and latest Microsoft product versions.

-Delivery of excellent customer service.

-Awareness of Change Control Process


Technical Experience

-2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)

-2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods

-2+ years’ experience in Technical support, Development or System administration

-Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic

-Candidate should possess excellent communications and multitasking skills

-Be able to work under pressure with calmness and composure

-Work independently and also in a team, with strong troubleshooting and diagnostic skills

Essential Technical Skills

-Experience as a Sys Admin, directly responsible for one or more UNIX-like operating systems such as UNIX – (AIX ,HP-UX Solaris, OS X) or  Linux – (Redhat, SuSE, Debian)

-Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies and LDAP.

-Familiar with PAM (Pluggable Authentication Modules) and configuring modules in the PAM stack (/etc/pam.conf, /etc/pam.d/system-auth, etc).

-Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)

-Knowledge of enterprise network configuration and other troubleshooting methods such as (netstat, tracert, ping, packet captures, etc)


Preferred Preferences:

-Working knowledge of LDAP and Kerberos

-Setting up Windows Group Policies. Familiar with NIS and NFS

-Knowledge of the following remote connection methods - OpenSSH, Telnet, FTP, RSH, etc

-Understanding of LAM (Loadable Authentication Modules) and AIX extended security attributes

-Configured and setup Solaris 10 Zones.

-Virtualization experience on the VMware ESX/vSphere platform

-Familiarity with SIEM technologies

-Certificate installation and management and OpenSSL

-Working knowledge of SAML and Federated applications including ADFS and SAAS solutions

-amba setup and configuration

-Log formatting and management


Company Description 

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. 


When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. 


Why work with us? 

-Life at One Identity means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationships. 

-We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential. 

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 


One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. 


Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team


Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in Or






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