As the Vice President of  Quest's Professional Services Organization, you will be collaborating with senior product and sales leaders globally across business units to help customers achieve their business goals. Your primary focus will be on developing team capabilities, achieving financial and operational objectives, and ensuring successful delivery of customer commitments. You will oversee Quest Software's global professional services delivery and operations organizations, including managed services, field services, PMO, and services operations groups. The ideal candidate will have experience managing a global consulting team within a software organization, working collaboratively with cross-functional teams, and fostering strong leaders within a culture of excellence, creativity, and ownership. Your key objectives will be to support strategic customers, streamline operations, and achieve financial targets, thereby strengthening Quest Software's position as a market leader. This is a US based position reporting to the President and GM.

-Manage global delivery for Quest Professional Services organization of nearly 750 consultants (both FTEs and contractors).

- Meet financial plan and metric targets including both traditional services metrics such as utilization, revenue, and margin, as well as customer success metrics.

- Partner with sales leadership on account and deal strategies.

-Collaborate with leaders across BU’s to determine go-to-market strategies and offerings.

-Manage partner and sub-contracts relationships to support elasticity in bandwidth and skills for our consulting organization.

-Partner with senior sales leaders to create a common PSO forecast and remove any barriers or friction that could jeopardize a deal.

-Successfully resolve customer issues and escalations in a mutually beneficial manner.

-Mentor your global leadership team and provide opportunities for career development and advancement on behalf of your staff.

-Foster an environment of excellence, creativity, and ownership throughout your organization.

#LI-TB1

-10+ years of relevant experience in a professional services organization or equivalent combination of education and work experience

-8+ years managerial/leadership experience in a software services environment

-5+ years senior leadership experience

-Previous experience managing a large scale team globally

-Demonstrated success in managing both software services sales, delivery, and operations teams 

-Successful history of influencing global sales teams to identify and develop new PSO business opportunities 

-Strong leadership experience in developing team members and subordinate leaders to support their career goals as well as align with the goals of the overall PSO business

-Proven track record of leading through influence and collaborating across multi-functional teams

-Experience with software security solutions a plus

-Global travel expectations up to 40%.

Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfills them. 

We’re Quest: Where Next Meets Now. 

Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationship. 

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. 

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.