Inside Channel Account Manager

Location IE-Cork
Job ID
Sales Inside
Position Type
Regular Full-Time


Quest is an award-winning IT management software provider offering a broad selection of solutions to our customers to help manage, secure, and modernize their IT environment.


We are currently looking for an Inside Channel Account Manager (ICAM), to join our UKI team and further grow our successful business within the Public Sector for the Platform Management team. This is an exciting and rewarding opportunity that offers career and personal growth.


This is a fantastic opportunity to join like-minded people in driving Microsoft Platform Management’s Channel strategy in this high-growth industry. Your focus will be to build relationships, create and execute campaigns, drive growth and over-achieve on revenue targets.


- Generate Direct business through proactive outreach to new customers via cold calling and strategic email campaigning.

- Works with direct customer and channel partners to identify and qualify sales activities, strategies, and business opportunities to generate pipeline.

- Owns and manage the sales cycle for assigned accounts, leveraging a value-based selling approach for opportunities sub 10K in Public Sector.

- Execute on Tactical Sales and Marketing strategies directed by the Public Sector Team

- Work with Public sector Reps to complete Health Checks, Quarterly Business Reviews and increase customer engagement with our Strategic Customers.

- Maintain accurate and complete account data in Salesforce and articulate accurate weekly forecasting to Public Sector Team.

- Coordinates with the Sales team and Channel Managers to optimize sales execution.

- Maintain awareness of Public sector market conditions and competitors' products and pricing and keep up to date on knowledge of the company.

- Co-own sales achievement goals against territory and team quota in the public sector team.

- Quickly develop value-based business relationships with B2B customers.

- Develop internal sales relationships with Public sector account managers to develop knowledge in Public sector marketplace.

- Support account managers in the region to manage and close opportunities.

- Post-Sales Support and managing escalations with Service and project management during Customer Delivery


- 3+ years’ experience within a channel/inside sales role (technology, software, B2B, etc.)

- Working knowledge of Microsoft Technology.

- Interest in how UK&I Government and Public sector operates.

- Ability to work independently and as a team player supporting Public Sector team.

- Create and nurture strong collaborative relationships with customers, partners, and sales team members.

- Capability to manage multiple activities & projects, delivering to expectation with a sense of urgency.

- Polished professionalism with above average organizational, planning, communication, and problem-solving skills.

- Bachelor's Degree or equivalent third level qualification.

- Strong presentation and critical thinking skills.

- Fluent in English.


Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.  

We’re not the company that makes big promises. We’re the company that fulfills them.  

We’re Quest: Where Next Meets Now.  


Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationship.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  


Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   


Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. 

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in or 


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