Quest

Support Engineer – Privilege Access & Log Management (EMEA)

Location HU-Remote
Job ID
2022-10721
Category
Support
Position Type
Regular Full-Time

Overview

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Support Engineer in Hungary to join the Priviledged/Log Management team in EMEA . We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth. 

The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a  team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

 

Engineers will work as part of a Global team to provide a high standard of technical support to customers on the One Identity Priviledged/Log Management Suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritise technical customer issues with development and effectively communicate solutions to customers/partners is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on a variety of Linux platforms is required.

Responsibilities

Essential Requirements

  • Degree in a professional field, or education in progress with at least 4 years of experience in system engineering/support.
  • Advanced English both spoken and written.
  • Relevant experience in the world of Linux/ UNIX systems usin the Command Line Interface (cli)
  • Basic programming skills, ability to read and interpret source code.
  • Knowledge of some popular scripting languages (e.g. perl, python, bash, awk, sed).
  • Knowledge some of all af the following: Ansible, Kerberos, sudo, DNS, TCP/IP, syslog protocols and Active Directory.
  • Self-dependence, pro-activity, willingness to acquire new knowledge.
  • Technical writing skills
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications.
  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
  • Quickly learn the general concepts of the technology used in and associated with One Identity products.

Additional Key Responsibilities

 

 Manage Service Requests and any ongoing Escalations

  • Collaborate with the other members of the Global Support Team
  • Invest in the Knowledge Centered Methodology (KCS) and contribute to the Support Portal
  • Participate in activities relating to product improvement and demand reduction
  • Provide a high quality service delivery experience to the internal and external stakeholders

Qualifications

Essential Requirements

  • Degree in a professional field, or education in progress with at least 4 years of experience in system engineering/support.
  • Advanced English both spoken and written.
  • Relevant experience in the world of Linux/ UNIX systems usin the Command Line Interface (cli)
  • Basic programming skills, ability to read and interpret source code.
  • Knowledge of some popular scripting languages (e.g. perl, python, bash, awk, sed).
  • Knowledge some of all af the following: Ansible, Kerberos, sudo, DNS, TCP/IP, syslog protocols and Active Directory.
  • Self-dependence, pro-activity, willingness to acquire new knowledge.
  • Technical writing skills
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Requires excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications.
  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
  • Quickly learn the general concepts of the technology used in and associated with One Identity products.

Desirable Requirements

 

  • Experience in network communication debugging, routing
  • Knowledge of firewall technologies.
  • Familiarity with debugging tools/techniques (e.g. WebEx/GoToMeeting)
  • Remote Desktop Services (RDS)
  • Educated to degree level
  • Ability to work flexible hours
  • Additional European language skills – desirable but not essential

Why work with us?

  • Life at One Identity means collaborating with dedicated professionals with a passion for technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Come join us. For more information, visit us on the web at https://www.oneidentity.com/company/careers.aspx

 

Solutions

 

As a Support Engineer, you will be supporting European/Global customers for these solutions:

https://support.oneidentity.com/syslog-ng-premium-edition

https://support.oneidentity.com/syslog-ng-store-box

https://support.oneidentity.com/safeguard-authentication-services

https://support.oneidentity.com/safeguard-for-sudo/7.2.2

https://support.oneidentity.com/privilege-manager-for-unix/7.2.2

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