One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.
The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award winning solution range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a team believe in honest communication, share creativity and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Our engineers work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Your stellar customer service and handling skills and the ability to interface, collaborate and prioritise customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on a Windows platform is required.
As a Senior One Identity Management Support Engineer you will gain exposure to some or all of the following technologies::
-Operating Systems: Windows Server
-Databases: Microsoft SQL Server
-Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
-Networking: DNS, HTTP, SMTP
-Web: IIS, ASP.NET, Angular
-Virtualization: ESX, VMWare Workstation, Docker, Hyper-V
-Languages: C# .NET , Powershell, VB .NET
-Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)
Additional Key Responsibilities, but not limited to
-Manage Service Requests and any ongoing Escalations
-Collaborate with the other members of the Global Support Team
-Invest in the Knowledge Centered Methodology (KCS) and contribute to the Support Portal
-Participate in activities relating to product improvement and demand reduction
-Provide a high quality service delivery experience to the internal and external stakeholder
The successful candidate will bring to the role prior technical support experience including development or system administration as well as technical writing skills.
-2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)
-2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
-Candidate must have a strong customer orientation, excellent phone etiquette, work ethic and possess excellent interpersonal communications skills including verbal, written and the ability to multitask.
-Be able to work under pressure with calmness and composure
-Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.
-Experience with VB .NET or experience in another object-oriented and event driven programming language and the willingness to learn VB .NET
-Prior experience of working on Microsoft SQL Server/Scripting
-Ability to define problems, collect data, establish facts and draw valid conclusions.
-Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
-Willingness to pick up new knowledge and general concepts of the technology used in and associated with One Identity products
-Awareness of Change Control Process
-Familiarity with debugging tools/techniques (e.g. WebEx/GoToMeeting)
-Knowledge of VBScript, PowerShell, C#
-Knowledge of SQL Server Scripting, Triggers and Stored Procedures.
-Ability to work flexible hours
-Technical Writing Skills
Why work with us?
One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Come join us. For more information, visit us on the web at https://www.oneidentity.com/company/careers.aspx
One Identity Management
As a Support Engineer, you will be supporting European/Global customers for Identity Manager and Data Governance Edition
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