Enterprise Tech Supp Advisor

Location CA-NS-Halifax
Job ID
Position Type
Regular Full-Time


One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.


Customers using the Privileged Access Suite for UNIX can overcome security and administration challenges inherent in UNIX-based systems.  The suite is a one-stop shop for UNIX security that combines Active Directory bridge and root-delegation solutions in one console. It consolidates and unifies UNIX, Linux, and Mac OS X identities. Plus, it assigns individual accountability, enables least-privilege access and centralizes access reporting of the UNIX root account. This gives organizations complete visibility and streamlines the administration of identities and access rights for UNIX environments.



Enterprise Tech Support Advisor will work as part of a Global team to provide a high standard of technical support to customers utilizing our UNIX suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with coworkers worldwide ensuring product quality and stability while resolving customer complex issues across numerous different platforms.


As a successful Enterprise Support Tech Advisor, you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with technology is essential. You will gain exposure to enterprise environments incorporating AD/LDAP, Kerberos, SIEM Logging methods and Cloud Based technologies. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.

For the right individuals with a passion to deliver top quality customer service, there are excellent opportunities to progress within the Technical Support Organization.


As a One Identity Enterprise Tech Support Advisor, you will gain exposure to some or all of the following technologies: Active Directory, Software as a Service, UNIX and Linux environments and configurations, federated applications, audit logging and certificate management.





Essential Support Skills

-Experience in a similar customer service work environment

-Must be independent, self-motivated, a team player and have a people-oriented personality

-Effective and efficient problem solving skills

-Strong written and oral communication skills

-Ability to work in a fast paced, dynamic environment

-Able to be professional and have timely management of personal workload covering multiple problems

-Keep up to date with emerging technologies and the latest Microsoft product versions.

-Delivery of excellent customer service.

-Awareness of Change Control Process


Technical Experience

 2+ years experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)

-2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods

-2+ years’ experience in Technical support, Development or System administration

-Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic

-Candidate should possess excellent communication and multitasking skills

-Be able to work under pressure with calmness and composure

-Work independently and also in a team, with strong troubleshooting and diagnostic skills

Essential Technical Skills

-Experience as a SysAdmin, directly responsible for one or more UNIX-like operating systems such as UNIX – (AIX, HP-UX, Solaris, OS X) or Linux – (Redhat, SuSE, Debian)

-Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies and LDAP.

-Network troubleshooting using packet capture, and analysis across various interfaces.

-Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)

-Knowledge of enterprise network configuration and other troubleshooting methods such as (netstat, ping, packet capture and analysis etc)

-Certificate installation and management and OpenSSL



Working knowledge of LDAP and Kerberos

-Setting up Windows Group Policies. Familiar with NIS and NFS

-Knowledge of the following remote connection methods - OpenSSH, Telnet, FTP, RSH, etc

-Understanding of LAM (Loadable Authentication Modules) and AIX extended security attributes

-Familiarity with SIEM technologies

-Ability to analyze and network traffic and identify anomalies or other factors leading to data loss



One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:  One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.




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