Development Escalation Engineer

Location HU-Budapest
Job ID
Position Type
Regular Full-Time


Come and join One Identity’s largest development center in Hungary, with offices in Budapest and Veszprém!


Hungary’s most successful IT security startup, Balabit, was founded in 2000, acquired by One Identity in 2018, and has operated since then as an integrated part of this global company. One Identity lets organizations achieve an identity-centered security strategy with a uniquely broad and integrated portfolio of identity management offerings including AD account lifecycle management, identity governance and administration and privileged access management.


Thanks to our brilliant and dedicated team members who contribute their expertise and experience, One Identity has become a leading IT security software development company in Access Management, Privileged Access Management and Identity Governance and Administration. Honored to be recognized as a Leader in the 2021 Gartner Magic Quadrant.


Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company,we are currently looking for a Development Escalation Engineer to join in our syslog-ng team.  


Syslog-ng is an enterprise grade central log management software to collect and process hundreds of thousands incoming log messages within a second. It is heavily used by the major fortune top 500 companies worldwide.  


Development Escalation Team is a bunch of Sherlock Holmes’s  who are highly motivated in finding and fixing the root causes of the hardest Customer issues and product bugs or resolving outages. Our job begins when the average Systems Administrator feels totally lost. 



-Being part of the Syslog R&D team to help the Support team with the most problematic Customer issues  

-Providing on-call support in rotation  

-Investigating and documenting software bugs so that developers can start working on fixing them  

-Fixing the critical problems of the Customers online, via conferencing tools and remote control (no on-site support is needed)  

-Reproducing problems and building reproduction environments 

-Helping the Development team and Product Owner to understand and manage the product issues and bugs



-BsC / MsC degree in Computer Science or equivalent work experience 

-Confident English both written and verbal 

-Strong Linux administration skills 

-Solid knowledge in TCP/IP networking and network debugging 

-Understanding the basics of cryptography and PKI 

-Experience in programming languages such as Bash, Python, C 

-Ability & willingness to further develop yourself in the depth of Computer Science 

-Team player with a helpful personality and a growth mindset 



Extra challenge (This is a typical task for us from day to day) 

Can you figure out what is wrong with the thing below? 

Please be a fair player and share your solution only with us! 

If you succeed, then you will get swag from us after the interview: aHR0cHM6Ly9naXRodWIuY29tL2RlaXJmL2NoYWxsZW5nZQo=


Company Description:

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfils them. 

We’re Quest: Where Next Meets Now. 


Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationship. 

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential. 

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 


Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  


Come join us. For more information, visit us on the web at



Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in or




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