Escalation Engineer

Location HU-Budapest
Job ID
Position Type
Regular Full-Time


One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. 

We are looking for a senior engineer colleague with a dynamic personality and helpful attitude to join our development escalation team. 

As an R&D escalation engineer, your main customer is our global support team. Your tasks include handling requests from them; where either the complexity is high, or deep technical knowledge of our products is required. If the need arises you will have to speak directly with the customer and solve their issues. The position will offer you an opportunity to work both individually and as part of a team. 

It will satisfy your ambition to develop and advance your technical and professional skills while learning about our network security technologies. 


-Deliver professional solutions for our support team in connection with the products and appliances sold by the company 

-Understanding customer needs, identifying and resolving software errors 

-Communicating with the Support team and customers in written and spoken English 

-Cooperating with the Development teams on a daily basis 

-Provide on-call assistance for our Support teams 


-MSc or BSc degree in a professional field, experience as a System Engineer 

-Excellent knowledge of Windows OS 

-Good trouble shooting skills on Windows OS.  

-Good knowledge of tools on Windows OS 

-Good understanding of Active Directory operations and Windows Server 

-Basic knowledge of authentication services using Active Directory 

-Strong knowledge of TCP/IP networking, application-level protocols, and firewall technologies 

-Experience in network communication debugging, routing, knowledge of VPN technologies. 

-Knowledge of scripting languages like PowerShell, Python 


Company Description: 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.  

We’re not the company that makes big promises. We’re the company that fulfils them.  

We’re Quest: Where Next Meets Now.  


Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology.  

-When we see something that could be improved, we get to work inventing the solution.  

-Our people demonstrate our winning culture through positive and meaningful relationship.  

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.  

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.  


Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   


Come join us. For more information, visit us on the web at 



Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in or 



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