As a Technical Support Engineer you will be responsible for providing technical support across the Quest KACE Unified Endpoint Management suite (such as Systems Management Appliance, Systems Deployment Appliance, KACE Cloud Mobile Device Manager.. etc) via phone, web & emails in a fast-paced environment. Stellar customer service and handling skills and the ability to interface, collaborate, prioritize customer issues with development, and effectively communicate solutions to customers are crucial to the role.
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.