Software Maintenance Renewals Director, Columbus Ohio

Location US-OH-Dublin
Job ID
Sales Inside
Position Type
Regular Full-Time


Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Director of Renewals, Americas, focused across multiple solutions. This role is based out of Dublin, Ohio.


Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.




The primary responsibility is managing a sales team responsible for selling software renewals. Drive renewal revenue at highest possible retention rate and protect renewal revenue stream. Manage team to ensure timely renewal of end users and promote awareness of upsell and cross sell opportunities. Close coordination with cross functional peers to maximize overall revenue to Quest (sales programs/teaming).


-Responsible for Americas renewal sales targets across multiple business units

-Manage roll up of Americas business unit focused forecast

-Drive attainment towards renewal rate targets

-Directs a team of renewal managers

-Provides direction, development and inspiration to the team members in the organization

-Responsible for the development and performance of all renewals sales activities in a assigned market 

-Manages the hiring, staffing and maintaining of a diverse and effective workforce

-Builds a collaborative renewals selling model with our license sales team

-Directs the efforts of others in the achievement of the strategic and operational objectives of the group



-10+ years of relevant experience or equivalent combination of education and work experience

-5+ years diversified leadership, planning, communication, organization and people motivation skills

-Experience with



-Prior experience managing a recurring revenue stream, preferably in software

-SaaS or Customer Success background.


Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfills them. 

We’re Quest: Where Next Meets Now. 


Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationship. 

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. 

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 


Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 


Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. 


Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in You can report job scams to the FTC ( or your state attorney general. 




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