Quest

Enterprise Technical Support Advisor

Location SK-Bratislava | SK-Remote
Job ID
2022-10142
Category
Support
Position Type
Regular Full-Time

Overview

As a successful Technical Support Engineer, you will be able to work independently to test and debug SharePoint migration issues in lab environments and operate as a key member of a virtual product team. An ability to work across regional boundaries with customers as well as other Engineers, Development, and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex SharePoint and Migration Product issues. This is a remote position based in Slovakia.

Responsibilities

  • Maintain a personal queue of ongoing customer issues until resolution and customer interface with R&D and other resources to bring escalated issues to resolution.
  • Document all customer case details and interactions in our case management system.
  • Be pro-active in creating & publishing documentation in a customer focused Knowledge Centered Support (KCS) environment.
  • Developing and attending training for self-improvement to assist and share knowledge with other engineers.
  • Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.
  • Initiate, participate or lead, local and global projects.

Qualifications

Essential Technical Skills

  • Previous experience managing or supporting SharePoint.
  • Understanding of IIS and IIS logging.
  • Experience with PowerShell.

Desirable requirements

  • Experience with cloud technologies, specifically Azure.
  • Ability to diagnose OS, network and disk I/O related issues.
  • Previous experience creating PowerShell scripts/queries.
  • Technical writing skills.
  • Familiarity with debugging tools/techniques (eg. WebEx, Fiddler).

 

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